Zurimart (“Zurimart”, “we”, “our”, or “us”) is committed to safeguarding the privacy of our customers and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.zurimart.co.ke (the “Site”), interact with our social media platforms, or otherwise engage with us online or offline. We value transparency, accountability, and your trust, and we work hard to ensure that your personal data is protected in accordance with applicable data protection laws and international best practices.
By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our Site and services. Continued use of our Site constitutes acceptance of any changes made to this Privacy Policy over time.
1. Information We Collect
a. Information You Provide Directly:
We collect personal data that you voluntarily provide when you:
- Create an account: Includes your full name, email address, phone number, and password. This helps us personalize your experience and secure your access to our services.
- Place an order: Includes billing and shipping addresses, payment details (such as M-PESA or credit card information), and items purchased. This enables efficient order processing and delivery.
- Subscribe to newsletters or marketing communications: Includes your email and communication preferences. This ensures you receive tailored updates about our latest offerings.
- Contact customer support or participate in surveys/promotions: May include feedback, inquiry details, survey responses, and messages that help us improve our services and respond to your needs.
b. Automatically Collected Information:
When you visit our Site, we automatically collect technical and usage data such as:
- Device data: Type of device used, IP address, operating system, browser type and version. This helps us optimize the site for your device.
- Usage data: Pages visited, time spent on pages, interactions, referring/exit URLs, and session timestamps. This provides insight into how users interact with our Site to improve functionality and layout.
- Cookies and similar tracking technologies: See Section 4 for more details on how we use cookies to enhance your browsing experience and support analytics.
c. Information from Third Parties:
We may receive information about you from trusted external sources, including:
- Social media platforms: When you interact with us through platforms such as Facebook, Instagram, or TikTok, we may receive user ID, profile info, or engagement metrics.
- Payment processors and delivery partners: To confirm and fulfill transactions and handle shipping.
- Marketing and advertising partners: To analyze customer preferences, optimize campaigns, and ensure the relevancy of ads.
2. How We Use Your Information
We use your personal information to:
- Fulfill orders and manage your account: Including processing transactions, verifying payments, and providing updates on order status.
- Provide customer service: Answering questions, processing returns, and resolving any issues efficiently and courteously.
- Personalize your experience: Offering product recommendations, discounts, and relevant content based on browsing or purchasing history.
- Communicate important updates: Including transactional emails, shipping notifications, and promotional offers you opt in to receive.
- Ensure website security: Monitoring for fraud or other illegal activities to protect your personal and financial information.
- Comply with legal obligations: Responding to lawful requests from regulators or courts.
3. Sharing Your Information
We may share your personal data with the following recipients:
- Service providers: Trusted vendors such as Shopify (our e-commerce platform), payment gateways (e.g., PayPal, Stripe), and logistics companies (e.g., DHL, Sendy) to process and deliver orders.
- Marketing platforms and analytics providers: Including Meta (Facebook/Instagram), Google Ads, and email services like Mailchimp, to send targeted offers and evaluate marketing performance.
- Legal authorities and compliance bodies: In cases where we are required to disclose information due to legal obligation, fraud investigation, or court order.
- Business successors: In case of a merger, acquisition, or sale of business assets, your data may be transferred with appropriate safeguards.
We never sell or trade your personal data to third parties for financial gain.
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to enhance your browsing experience and support analytics. Types include:
- Essential cookies: Required for core website operations, such as shopping cart management and secure login.
- Performance cookies: Help us understand user behavior and identify errors or areas of improvement.
- Advertising cookies: Enable us to serve you personalized ads on other platforms based on your preferences.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Right to access: Request a copy of your personal data held by us.
- Right to rectify: Update or correct inaccurate or incomplete information.
- Right to erase: Request deletion of your data under certain legal conditions.
- Right to object to marketing: Opt out of receiving promotional content at any time.
- Right to data portability: Request transfer of your data to another service provider.
- Right to withdraw consent: Revoke previously given consent for specific data uses.
To exercise any of the above rights, contact us at support@zurimart.co.ke. We may ask for proof of identity before processing your request.
6. How We Protect Your Information
We adopt best-practice security measures to protect your data:
- Encryption (SSL): Ensures secure data transmission between your browser and our servers.
- Firewall and intrusion detection systems: Protect against unauthorized access or malicious attacks.
- Data minimization: Only the minimum required data is stored for necessary durations.
- Access restriction: Only authorized personnel can access your personal information.
Despite our efforts, no security system is completely impenetrable. If you suspect a breach, please report it to us immediately.
7. Data Retention
We retain your data for as long as needed to:
- Provide services and fulfill contractual obligations.
- Meet financial and tax regulations.
- Resolve disputes or investigate fraud.
When data is no longer needed, it is permanently deleted or anonymized.
8. Third-Party Links
Our Site may contain links to third-party websites. These sites operate independently, and we are not responsible for their privacy practices or content. We advise reviewing their privacy policies before submitting personal information.
9. Children’s Privacy
Zurimart does not target children under 13 and does not knowingly collect personal data from them. If you believe a child has submitted personal data to us, contact us to ensure its deletion.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, with an updated “Effective Date.” Where required by law, we will notify you before changes take effect.